June 9, 2025

Agenda

The House Patient Partnership (PPG) - Including HEALTH CHAMPIONS

NOTES OF AGM HELD ON 9th June 2025 AT 6.30PM

Greystone House Surgery

Present:

Dr Amanda Springett (Dr S) – Greystone House Dr Anu Rajarajan (Dr R) – Moat House Jacquie Clayson - Operations Manager (JC) Rachel Lynch – Practice Manager (GSH) Caroline Towers – Practice Manager (CVMP) FC – Chairman (FC) LAR – (LAR) AG Dr JW BW CH RA JS TS LM LM NQ KH BT Plus – many patients from both Greystone(GSH) & Moat House (MH) Surgeries

Apologies:

Sue Rob (Patient Services Manager MH)

FC welcomed everybody to the meeting and explained that this was the AGM.

Minutes

Finance Report.

LAR explained financial year income and expenditure (none!) and advised that the current bank balance stands at £465.75. The accounts were accepted by a show of hands and approved by accountant Bernard Treanor

Practice News

Rachel Lynch, Practice Manager at GSH provided an update as follows:-

Rachel introduced that this was a joint PPG patient meeting of GSH, MH and CVMP PPGs under The House Partnership (THP).

The separate PPGs should consider whether they prefer joint PPG patient meetings alternating location between the practices. The overall view was that we should now have joint meetings

(although DM, MH patient voiced some concern after the meeting that MH patients have not been sufficiently consulted on this aspect)

THP are considering what to spend say £200-250 of PPG funds on for improvements of patient experience at the surgery.

Practice Updates - MH – Patient Services Manager Sue Rob sends her apologies, and has advised that training sessions are undertaken at MH surgery on the NHS app every Wednesday 12-2pm at Moat House to help patients re-join who may have lost access when patient records merged as not everyone seems to have re-joined as yet.

Practice Updates GSH - Rachel continued as follows:-

Drs Norhan Gaballa and Prashanth Sakthibalan, maternity locums who completed their training at Greystone House have both officially started working as salaried GPs at GH as of 1st June. They will start building their own patient lists now. Dr Poppy Noot-Davies (who trained at Moat House) is also starting at Greystone House as a salaried GP from 7th July
Dr Jian Chen and Dr Amna Ghafoor are now back from maternity leave after one year’s leave.
Dr Benjamin Kearl is leaving the practice on 4th July to focus more time on his other roles outside of the surgery. His patients will be contacted in due course regarding their GP allocation.
Dr Magdalena Kwasiuk has announced her pregnancy. The team are so pleased for her. The surgery team are not booking any suspected infectious patients or patients with rashes as a measure to protect Dr Kwasiuk.
We are still planning a possible EMIS clinical patient records and admin system merge with Caterham Valley medical practice (CVMP) in April 2026. However there are many processes and considerations to go through before this.

Caroline Towers, Practice Manager at Caterham provided an update as follows for her site.

Drs Richard Wright and Kate Teasdale have reduced their working days from four per week to three per week as and a salaried GP has being recruited to cover the lost days and it is hoped they will start soon.
Changes in the reception team too as one long serving member of staff retired and has been replaced by a new member of the team.
A new HCA has joined the team and will be trained up to support the nurses.
The lift, which has been out of action for six months, is now thankfully back up and running after a complete overhaul.
Patients may have noticed a longer wait for appointments as demand has not reduced as it used to in the spring as it did in years gone by. Demand seems heavy all year now and the partnership are looking at ways to manage this.
New check in system has been installed to reduce the wait at reception. Patients will now be called in for their appointments on a patient info screen as well.

Health Champions – Addendum – Was not discussed during the meeting due to time – update provided below

Weekly Wellbeing Walks continue to be well attended at Greystone House
Two new group members to GSH– C and assisting with the weekly walks
There are plans for additional First Aid courses this Autumn – St John’s Ambulance, Redhill kindly provide these for free for our patients and ask for a small donation to cover the cost of delivering the courses
Every Wednesday - 10:30-11:30 digital buddy NHS app sessions at Greystone House and 12-2pm at Moat House to help patients re-join the app who lost access when merged and have not re-joined yet. Our current patient app uptake is 49.7% and we need to get this to at least 59% in line with the national average (+3000 patients still to be ‘onboarded’), Surrey Heartlands average is 66%. These averages are high as many patients signed up to the app during the pandemic and our Moat House users have been ‘lost’ since when the merger happened, so less patients have re-joined the app.

Presentation

A good presentation was made by Julia Powell, Chief Executive Officer of Community Pharmacy Surrey & Sussex. Julia explained how the ‘Pharmacy First’ initiative works. Under this development, patients experiencing certain health conditions may attend at a pharmacy for a diagnosis and receive prescribed medication if appropriate. All pharmacies within Surrey are participating in this scheme and Julia answered many questions from the meeting as regards various pharmacy processes, availability/shortages of prescribed medications and escalation/liaison with GP practices. LAR thanked Julia for a great presentation which was well received by everybody. (Note – I followed this process on the following day calling in at Day Lewis pharmacy in Reigate to obtain a diagnosis from pharmacist Karen who then consulted with GH surgery who phoned me in 30 minutes with a confirming diagnosis – Shingles!). The Community Pharmacy Surrey & Sussex website is as shown below.

https://surreysussex.communitypharmacy.org.uk/

There were various discussions between members with the key point as follows:-

Again, there were questions from attenders as to what is planned in connection with the Community Diagnostic Centre (CDC) currently under construction in the Belfry shopping centre in Redhill. Dr S explained that there has not been much communication to local GP practices about this development. Linda Morris provided a link to the BBC website that provides more information as follows:-

https://www.bbc.com/news/articles/cp85rlx8xj2o

AGM Business

As normal practise, both FC (Chair Person) and LAR (Secretary/Treasurer) resigned from office and held themselves open for re-election. Both were re-elected on a show of hands from members.